Service Availability Management

The Crescent Service Availability Management solution correlates events across a broad range of IT domains, enabling you to solve problems faster and earlier, drive down costs and expedite time to value.

Enterprises are relying on increasingly complex IT infrastructures to deliver critical and highly available business services. Managing them within traditional management domains, using separate tools, and results in a deluge of events that are difficult to analyze and prioritize. This makes it difficult for IT managers to spot and resolve problems before users notice them, or to help ensure business services that rely on multiple layers of IT assets to keep running 24 x 7.

Crescent’s Service Availability Management optimizes business-driven IT operations by assuring consistently superior IT services. By integrating event management across IT disciplines and system platforms, SAM unites products and services and gets to the root cause of problems very quickly. It leverages broad and deep event correlation, real-time root-cause analytics and integrated monitoring to reduce problem resolution times.

Enterprises get a more integrated, modular and cohesive solution for assuring critical IT services, making it easier for IT to use. Problems get solved quickly, while consuming fewer IT resources. The focus of IT management can shift from technology domains to business processes, aided by new insight into the relationships between IT and business. Highly efficient service performance management delivers better service to business users and customers and enables more evolved levels of project and process planning.

The Crescent Advantage

The SAM solution helps ensure consistently superior IT services by leveraging Crescent’s unparalleled breadth and depth of solutions, products and services for IT optimization. By linking the IT infrastructure to business processes, SAM increases the performance and reliability of business transactions and reduces the risk of outages. It enables the correlation of event and performance information across all enterprise applications, systems and networks, which greatly simplifies root cause analysis and helps ensure a higher level of service availability. SAM is part of Crescent’s broader Enterprise IT Management (EITM), a vendor-neutral approach to managing all IT resources from a single view. EITM unifies and simplifies your entire IT environment, allowing diverse products and processes to work together with less effort and complexity. Common components and services are shared across all management functions.