Service Level Management

The Crescent Service Level Management solution helps transform the way IT is managed, delivering value by creating and developing IT services that help drive the successful execution of your company’s business strategy.

IT organizations are asked to maintain day-to-day operations while managing complex IT resources, negotiating tighter budgets and responding to demands for improved business relevant IT services. Today there are silos of services, systems, workflows and approvals, resulting in a lack of information transparency, limited IT governance and unmet performance expectations.

Crescent’s Service Level Management is a unified solution that simplifies the process of negotiating, defining, managing and improving the quality of IT services at an acceptable cost to the business. The IT service catalog allows you to define and publish service offerings in business terms, with appropriate quality attributes. This solution can measure, manage and report on the overall IT service performance while at the same time provide operational transparency to demonstrate the business value that IT services deliver every day.

SLM helps you to efficiently meet the demand and delivery of IT services with a focus on business alignment and financial stewardship. This solution creates the operational transparency you need to demonstrate the business value that you deliver every day. It will increase the flexibility of your IT operations while minimizing risk and taking charge of change. SLM can also help you establish and monitor adherence to Service Level Agreements (SLAs) and prioritize IT services to keep critical business processes up and running.

The Crescent Advantage

The Crescent SLM solution can give your company a significant competitive edge by defining, delivering and monitoring IT services that are indispensable to the business. If you’re looking for a solution that improves your ability to meet SLAs, ensure high quality services, gain IT transparency, better understand business unit service consumption and cost allocation, the Crescent SLM solution gives you the information you need to keep delivering the critical IT services that keep your company on top. The Crescent SLM solution is a key element in an Enterprise IT Management (EITM) initiative, which enables you to manage solutions from a variety of vendors, as well as capabilities you’ve developed internally. To help unify and simplify the entire IT management environment, Crescent provides you with a standards-based platform that allows these products and processes to work together with the least effort and complexity.