Application and Network Monitoring

Infrastructure and application monitoring and reporting is the glue that ties all of your infrastructure components together. Having a good strategy for managing your critical system is the key to a solid infrastructure operations plan but it’s not without its challenges. Legacy tools that are currently in place, integration challenges, and quality measurement variables are a few of the hurdles enterprise companies are trying to overcome. Further adding to the complexity, many companies are striving to move to an automated infrastructure management process that aligns with best practices such as ITIL. Crescent’s Unified Infrastructure team can help!

The foundation to understanding the overall management needs of your organization starts with a clear requirements document that addresses both the needs of the technical staff that supports the systems as well as the IT business executives. Crescent’s proven methodologies around requirements gathering and infrastructure assessments become the cornerstone for a solid “go-forward” management strategy. Whether your company is looking at specific management or monitoring solutions or if you’re looking for an end to end IT governance solution, Crescent can help.

Infrastructure monitoring solutions:

• WAN and LAN monitoring and reporting
• Application and network monitoring – utilization, capacity planning, SLA monitoring
• VoIP and IPV reporting and SLA management
• Service Management – Help desk, Configuration, Problem, and Change Management
• Desktop support and Security

Service overview

• Planning and infrastructure assessments
• Design and testing
• Implementation
• Customization
• Documentation and training