Knowledge Management

More than 75% of the capitalization of the S&P 500 reflects the value placed on knowledge and other intangible assets.   Moreover, the requirements for government and industry to adapt and change the way they do business is increasing at an accelerating pace.  Over the last decade most organizations have understood the strategic importance of managing and leveraging a wide variety of intellectual assets that are usually found scattered across individuals, departments, documents, and databases.  While various vendors have developed and implemented specialized Knowledge Management (KM) tools, organizations still face the challenge of selecting and then successfully implementing such a system.

A successful KM implementation should not only impact a critical business process, but should also build the necessary momentum to create a knowledge-driven enterprise - one where KM contributes directly to organizational strategy, productivity, and bottom line.  Crescent uses a best practices framework to formulate measurable business objectives, secure appropriate and ongoing executive sponsorship, staff the KM team with the right people, and identify and tackle cultural resistance to knowledge sharing.

Crescent provides concrete steps to achieve these objectives by:

• Detailed business needs assessment
• Developing and delivering a small but critical pilot project as a proof of concept (POC)
• Developing and delivering simple and effective knowledge workflow process
• Effectively and meticulously managing a project plan