Change & Configuration Management

The Crescent Change and Configuration Management solution unifies and simplifies how organizations handle application and infrastructure changes. It provides the visibility and control to better plan, implement and document changes to keep IT services performing to demand.

From order entry to accounts payable, the applications and infrastructures that comprise enterprise IT are at the core of virtually every business process. Likewise, IT controls are central to your organization’s ability to comply with government regulations. A typical large enterprise manages as many as 5,000 IT change requests a month. That’s 5,000 chances to negatively impact business performance or risk non-compliance due to errant changes. It’s precisely what drives organizations like yours to find a more cohesive way to manage IT hardware and software changes.

With Crescent’s Change & Configuration Management solution, your business is able to set priorities, see the impact and control the entire change management process. This unifies and simplifies every aspect of change management for hardware and software across mainframe, client and distributed systems. Crescent’s solution helps you implement ITIL®, CMMI and Six-Sigma best practices as you build standardized, repeatable processes. As a result, you are able to support increasing business demands while continuously improving IT services.

The ability to achieve and prove compliance for critical controls such as approvals and segregation of duties is a key benefit of the CCM solution. Having these controls in place also sets the foundation for enabling consistently high IT service levels. With a single view of changes and interdependencies from incident to resolution, you are able to review and implement the IT changes that best respond to business needs. Audits are streamlined. Developers are more productive. Project cycle times are shorter. And internal and external customers are better served with higher system and application availability.

The Crescent Advantage

Crescent stands alone in its ability to unify and simplify the entire change life cycle — from incident to resolution — across applications and IT infrastructures. Understanding that today’s enterprise must manage change beyond software revisions, Crescent’s solutions provide a complete picture of your entire IT environment, including all hardware and software components. The ability to see and understand the workings of each department’s systems, networks and applications, supports informed decision-making so that changes are implemented based on business priority. You will know the impact of a change before it is made, have the controls in place to enforce application quality and be able to demonstrate accountability and traceability for all changes. It’s part of our commitment to Enterprise IT Management (EITM), which provides the foundation for building a truly business-centric IT organization.