Asset Discovery

As IT organizations embrace configuration management, they need to recognize the importance of having a clear and accurate understanding of the assets that will become the baseline for configuration items (CIs) in a Configuration Management Database (CMDB). The tactical challenge of managing the lifecycle of assets affects an organization’s ability to align its services and general availability of its services, which can impact overall end user satisfaction. Often, the combination of the CMDB with a robust asset management program is seen as a way to meet this challenge. However, the increasing complexity of IT organizations can increase the difficulties associated with implementation of the CMDB. Determining how to gain control over IT assets to quickly obtain an ROI is a challenge unto itself.

Crescent IT Asset & Financial Management (ITAFM) solution addresses the need for managing the asset lifecycle and the associated costs of an asset through its lifecycle. ITAFM supports management of the asset lifecycle and management of the relationships between assets that define a service. The opportunity is to improve customer satisfaction by providing essential and expected services, while achieving a quick return on investment.

Crescent’s approach to implementing asset management helps IT organizations manage assets through their lifecycle and manage IT expenditures from budgeting through chargeback. Benefits include reduced cost and risk and increased utilization and transparency.

• Crescent Asset Management provides you with real-time insight into the IT assets across your organization, including what assets are deployed, how they are configured and where they are located. The complexity, volume and diversity of assets found in today's IT environment make them difficult to effectively manage. Our solution helps you overcome these challenges by providing automated tracking and discovery capabilities. These capabilities enable the management of assets across complex and distributed IT environments.
• Crescent Asset Intelligence leverages asset information from Asset Management and adds a layer of intelligent analytics so you can quickly and easily make informed business decisions about your IT assets. Without critical insight into your IT assets, it is difficult to make cost-effective and informed IT decisions. Asset Intelligence is specifically geared to guide decisions that will enable you to optimize the lifecycle of IT assets, properly plan for changes, minimize costly risk and maximize the value of your IT investments. You can analyze asset information and find out-of-the-box business-relevant answers.
• Crescent Asset Portfolio Management (APM) helps reduce costs and increase efficiency by managing the lifecycle of your assets - from planning and requisitioning, to retirement and disposal. APM helps you manage IT assets and resources and their financial impact on the organization With Crescent APM, your organization can avoid paying for undelivered services, eliminate maverick purchasing, increase asset utilization, avoid fines, penalties and overpayment on invoices. Also, it supports your ability to manage contracts and vendors and implement asset management best practices. It offers financial management (payment streams, invoice reconciliation, process automation), vendor management (vendor profiles/relationships), contract management (document types/templates, contract relationships) software license management (license profiles, entitlements, content) and asset impact analysis.
• Crescent Service Catalog is an integrated component of our Asset Management solution stack that simplifies the administration of and access to your IT services. Through the service catalog, end users can view the services they have requested, browse for and request additional service offerings, and review their account, request history, activities and status. Service Catalog helps you meet the challenge of efficiently delivering IT services to end users and customers. The integration with other Crescent IT management solutions provides you with complete visibility into the performance and the total cost of delivering IT services. Service catalog services can be linked to Service Level Agreements (SLAs), generic work flows so service requests can be completed through the catalog and integration with Service Level Management (SLM).

Assess Current Capabilities

It is vital that processes be defined and communicated. CA provides assessment services to gauge the effectiveness of your asset management processes and their alignment to a robust asset management program.

Crescent IT Asset Management (ITAM) Maturity Analysis - The Crescent ITAM Maturity Analysis is designed to validate a business need and the associated IT processes, evaluate the current state of IT processes related to IT Asset Management against industry benchmarks, and identify the steps needed to move to a higher level of process efficiency/maturity.

Crescent Asset Discovery To Optimization Readiness Assessment - The Crescent Asset Discovery to Optimization Readiness Assessment is a comprehensive analysis of the current state asset management environment. The assessment analyzes all aspects of asset management including people, process and technology, from requisition to disposal. The assessment compares the performance improvement opportunities and the steps necessary to elevate the customer to a higher level of maturity and efficiency.

The results of the Crescent Asset Discovery to Optimization Readiness Assessment are presented through an executive level briefing and supporting documentation. The briefing and documentation provide detailed solution recommendations and an implementation roadmap to move from the “as is” state to the desired state.