Network & Voice Management

The Crescent Network & Voice Management solution offers simplified, proactive and vendor-neutral management. It improves the quality of service, reduces the impact of service disruptions and controls OPEX and CAPEX through better use of resources.

IT departments are expected to provide high quality services while maintaining costs, in other words, to do more with less. Anticipating service impacts, meeting and reporting on service levels, accelerating problem resolution, controlling network configurations and changes and keeping capital costs down are rigorous challenges. Additionally, the infrastructures they are managing are typically large, dynamic and complex and include multi-vendor voice and data.

With the Crescent’s Network & Voice Management solution you get integrated, proactive fault and performance management for end-to-end service assurance of multi-vendor, multi-technology converged networks. Its scalability has made it successful in large enterprises, Telco’s and service providers worldwide. Root cause and impact analysis, intelligent performance insight, predictive capacity planning and automated service reporting help IT departments manage IT as a business service and meet expectations.

NVM integrates the management of your voice and data networks that greatly improves your ability to meet service level agreements. It ensures proactive management that lets you address issues before they impact the business, thereby increasing customer satisfaction. NVM provides a single view of your resource utilization and speeds up problem identification and resolution. This consolidated information also enables predictive, accurate capacity planning. With better utilization and faster problem resolution, your capital and operational costs are reduced along with your downtime.

The Crescent Advantage

Unlike solutions that offer fault or performance management, or data or voice management, the Crescent NVM solution is complete. When rolling out new business initiatives, an integrated solution reduces the complexity, operational costs and risks. Manual correlation of information between separate tools is eliminated, saving time and improving service performance. With fault and performance managed as a unified resource, customers see rapid returns on their investment. Based on interviews with customers worldwide, IDC1 reported that the average ROI from Crescent’s network management solution over three years is 493% with an average payback period of 8.1 months. NVM is part of Crescent’s broader Enterprise IT Management (EITM), a vendor-neutral approach to managing all IT resources from a single view. EITM unifies and simplifies your entire IT environment, allowing diverse products and processes to work together with less effort and complexity.